Petbites is committed to providing you with the best customer service experience. We ask that you read the following terms & conditions carefully as they apply to your use of this website www.petbites.com.au

The Petbites business is Australian owned and operated. The products, information and other materials within this website contain information sourced from around the globe, providing you with the best quality and information. All comments and statements made on this website and corresponding social media sites are based on Petbites' personal view only and are not intended as medical or legal advice in anyway.

Petbites may revise these terms & conditions from time to time to ensure the highest level of protection for our users and to comply with Australian legislation and the Privacy Act 1988.

SUBSCRIPTION BOX

Subscription boxes come in either 3, 6 or 12-month options, or can be purchased as a one-off option. A discount may apply to each subscription model. The selected subscription box will be shipped on, or to the nearest business day, of the date the first box was purchased, and each month until the subscription period ends.

Subscription box payments will be made monthly, and be charged to the original payment method used. Details are stored on our secure payment gateway and only used for the monthly payment, and will be deleted at the end of the subscription period.

Cancellation of subscription boxes can be made at any time, however, fees will apply. If cancellation is selected before the end of the purchased subscription model, any discount saved will be charged back on the total amount paid. For example, if a subscription of 6 months was purchased, with a 10% discount, and subsequently cancelled after 4 months, the incurred fee will be 10% of the 4 month total.

All prices, subscription models, fees etc are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

TRADEMARKS, COPYRIGHTS & RESTRICTIONS

All material on this Website is owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Petbites, This includes, but is not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by us or by other parties that have licensed their material to us.

Material on any website owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Petbites, is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of A & S Group Holdings Pty Ltd, trading as Petbites.

Use of the materials on any other Website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of our copyright, trademarks and proprietary rights and is prohibited.

PRIVACY POLICY

Petbites values the protection of your privacy and treats your personal information with the highest level of confidentiality. There are aspects of this site which can be viewed without providing personal information, however some areas require you to submit personally identifiable and/or sensitive information including online orders, joining our newsletter list or via general enquires. Your personal information is stored securely, and Petbites may use this information to provide the best service to you, our customer.

SHARING PERSONAL INFORMATION

We do not sell or deal in personal or customer information and will therefore not disclose your personal details to a third party except the necessary information required by providers of services or if required by law.

COOKIES

When you visit our site, Petbites, and/or a third party, may place cookies on your browser to collect the following non-personally identifiable information, including but not limited to browsing activity, pages viewed, time spent on each page and referring website address. This information may be used to report on website activity to optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.

PURCHASING & PAYMENT

Petbites records sufficient personal details when you place an order on our website, to confirm your identity and to ensure we send goods to the correct address. At no time do we record your payment information on our site. When purchasing from Petbites, your payment details are processed securely by our secure payment gateway which has the highest possible level of security. Our payment gateway will keep a secure record of your payment details until your order is packed and dispatched to assist with any changes to your order.

LEGAL OBLIGATION

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

PRODUCT AVAILABILITY

Whilst Petbites makes every effort to ensure availability of products shown on this site, there may, occasionally be items unavailable. Where this may occur, we will substitute the product for another with same or greater value.

PROMOTIONS & OFFERS

Petbites will, from time to time offer special promotions and offers. If, for any reason a scheduled promotion or offer is not capable of running as planned, we reserve the right to cancel, modify or suspend the promotion or offer and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.

PRIZES, GIFTS & GIVEAWAYS

Subject to any specific terms or conditions that may be displayed with any prize, gift and/or giveaway at the time they are presented, note when prizes, gifts or giveaway items or the like are offered, displayed or advertised on our Website, it is to full extent permitted by law. Petbites reserves the right to withdraw the offer of the prizes at any time prior to the time the recipients of the prize are to be drawn or otherwise determined, without notice to you, in the event that we are, for any reason, unable to supply the prizes. In the event that Petbites are unable to supply the exact gifts and/or giveaway items displayed to you for any reason, we may supply in it/their place an alternative item of a similar nature and value and the supply of the alternative items will be in complete satisfaction of obligation to the recipient's in respect of the gift's and/or giveaway items, to the extent permitted by law.

SHIPPING

Our deliveries are made by a Third Party Courier, see our Delivery Info for more details!

SOCIAL MEDIA & WEBSITE INTERACTION

The Website may contain areas where Petbites encourages input from our consumer base. Petbites is not obliged to moderate any material submitted to the website or social media pages including but not limited to spelling and grammar, any material which may offend or be deemed irrelevant or unfavourable. Petbites reserves the right to remove any material for any reason and may restrict, suspend or terminate the use of our website and social media channels where we believe it has been misused and is in breach of the agreement. In participating, you consent to all relevant acts or omissions in relation to any person's ethical rights in their material which may or might otherwise constitute a breach or infringement of those rights and, to the extent permitted by law, waives their ethical rights in the material.

Furthermore, we ask that all participants are respectful and considerate of their interactions. We will not permit any kind of bullying or acts of misconduct on our sites.

DISCLAIMER & LIMITATION OF LIABILITY

Petbites endeavours to ensure that sites linked to and/or from our website are relevant, however we are not responsible for the content on any external sites and therefore cannot be held responsible for any loss or damage related to the use of any information contained in these sites.

Your use of the Website is at your own risk. To the extent permitted by law, neither Petbites nor any party involved in creating, producing or delivering the Website accepts any liability for the accuracy or inclusiveness of the information contained on the Website, whether or not the Owner is aware of such errors or omissions. Furthermore, neither Petbites nor any party involved in creating, producing, or delivering the website bear any responsibility for any errors, omissions, defamatory, offensive, or illegal conduct of any user of the Website.

 

If you have any questions regarding the terms, conditions, shipping & delivery, please do not hesitate to contact us atcustomerservice@petbites.com.au or call 1300 124 837

Thank you for visiting Petbites.